As we all know, the LED driverin the use process, more or less there will be some problems, but how should we deal with it If we found any defective
products within warranty?
Here, let’s interview the Engineer Mr. Steven from Smarts Electronic and talk more about the deal with the defective products within warranty?
Question: How should you do if you found any defective products within warranty?
Answer:
We give 7 years warranty for UL list non-dimmable & dimmable led driver. ,2-3 years warranty for ETL list led driver. If clients use properly, hardly any of feedback from our clients about the led drivers can not work or damaged during warranty time
If you have received feedback about defective led driver from your clients, pls. ask your engineer help us verify the things as following:
--What kind of led light they used ?? What specifications of this led light?? output power / output voltage / output current??
--Check the label and ensure the driver has the proper input voltage and wattage for the job. Pls. not install overload / overvoltage / overcurrent. That will great damage lifetime of led drivers.
--Do clients have correct connection? and if they use proper dimmer ?
--what is environment temperature when led driver working on?
Install only in dry or damp locations. Do not install in wet locations. / Install in a well-ventilated area free from explosive gases and vapors.
--How long does the led drivers working everyday? Do not let the led drivers working 24/7(24hours and a week).
We do not make up for new replacement if we find damage cames from inappropriate use of clients, But if confirm that damage cames from dimmable led driver itself, pls collect and keep all defective drivers. For plastic case led driver, we will request you take down green terminal of input and output sides / For aluminum case led driver, we will request you cut input and output cable at both terminals , and then take pictures for us.
Sometimes, our engineer will request you return the defective drivers to us for test It all depends of course, we will pay the returning shipping fee if we request you return the defective drivers
There have three situations for shipping cost if we agree to make up for new replacement, they are:
--If defective aluminum case led driver less than 5pcs, or defective plastic case led driver less than 10pcs. and you need it urgently, we can send it out via DHL in advance
--If defective numbers are large (aluminum case led driver more than 5pcs / plastic case led driver more than 10pcs), we hope that send replacement with you next order by air freight or by sea freight. We will calculate the shipping cost of our defective drivers from your air or sea freight
--If defective numbers are large (aluminum case led driver more than 5pcs / plastic case led driver more than 10pcs), and you still request us send via DHL. I am afraid that the shipping cost should pay by your side.
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